National Performance Indicators
Claims processing
|
Description
|
Proposed
Target
2012/13
|
Performance
for the month of April
|
Cumulative
performance to 30/4/12
|
|
Speed of processing new claims
|
21 days
|
22.4 days
|
22.4 days
|
|
Speed of processing changes in
circumstances
|
10 days
|
11.8 days
|
11.8 days
|
The national average statistics for quarter 3
of last year have just been published and are 23 days for
processing new claims and 12 days for changes in circumstances. The
proposed targets for 2012/13 are 21 and 10 days respectively
with a view to review these in October 2012.