BVPI

Description

Target 06/07

Actual 06/07

Target 07/08

Comment

78a

Processing New Claims

28 days

23.69 days

23.5 days

Speed of processing new claims has continued to improve throughout the year and performance is currently within target

78b

Processing Changes

11 days

8. 83 days

8.5 days

The target for speed of processing claims was easily achieved in 2006/07

79a

Accuracy of Calculations

96.0%

90.93%

97%

Performance in this area has not been as hoped. Measures to improve performance in this area are to be implemented