BVPI
Description
Target 06/07
Actual 06/07
Target 07/08
Comment
78a
Processing New Claims
28 days
23.69 days
23.5 days
Speed of processing new claims has continued to improve throughout the year and performance is currently within target
78b
Processing Changes
11 days
8. 83 days
8.5 days
The target for speed of processing claims was easily achieved in 2006/07
79a
Accuracy of Calculations
96.0%
90.93%
97%
Performance in this area has not been as hoped. Measures to improve performance in this area are to be implemented
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