The 'Right Time' Indicator measures the average time taken in calendar days to process all new claims and change events in housing and council tax benefit from the date of first notification.
National Performance Indicators
Indicator
Description
Target
2011/12
Performance for the month of December
Cumulative performance to 31/12/2011
NI181
‘Right time’
10 days
13.8 days
14.1 days
The target set for the 2010/11 year was exceeded with full year performance of 10.5 days compared to the revised target of 12 days.
The target for NI181 of 10 days for 2011/12 is based on sustaining and further improving current performance.
A to Z
Benefit claim form
Change of address
Local email alerts
Local services information
Other online services
Pay for it
Planning application search
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