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National Performance Indicators

Claims processing

 

The 'Right Time' Indicator  measures the average time taken in calendar days to process all new claims and change events in housing and council tax benefit from the date of first notification.

 

National Performance Indicators

Indicator

Description

Target

2011/12

Performance for the month of December

Cumulative performance  to 31/12/2011

NI181

‘Right time’

10 days

13.8  days

14.1 days

 

The target set for the 2010/11 year was exceeded with full year performance of 10.5 days compared to the revised target of 12 days.  

 

The target for NI181 of 10 days for 2011/12 is based on sustaining and further improving current performance.