Changes in circumstances

Have you had a change in your circumstances since you last had your housing/council tax benefit assessed?

Have you told us about these changes?

Do you know that it is your responsibility to tell us about any changes as soon as they occur and you will not automatically receive a review form every year?

If you do not report a change that may have an effect on your benefit, you will have to pay any money back that you have been overpaid and you could face legal action.

Broxbourne Council has introduced a new service for residents claiming housing and/or council tax benefit which allows them to report changes in their circumstances online.  This new facility is now available on the Council’s website and will make reporting changes quicker and easier for customers.  It will also assist in reducing the time it takes for the Council to process changes and will help to make Broxbourne’s benefits service more efficient.

There are two forms you can complete.

• Change of circumstance form
• Change of address form

You can also report a change of circumstances by

• visiting the Council offices or any of the one stop shops
• telephoning the benefit helpline on 01992 785503
• downloading and returning the changes in circumstances leaflet
• emailing benefits@broxbourne.gov.uk

Thank you for keeping us up to date.