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Paying your council tax

Direct Debit

Benefits of paying by Direct Debit:

Choice of payment dates - 1st, 15th or 25th of the month.
You can pay in either 10 or 12 monthly instalments. Spreading your instalments over 12 months reduces the monthly amount you need to pay. All other payment methods require the bill to be paid in 10 instalments on the 1st of each month*.
You can also pay your bill in two half-yearly amounts or one annual amount by arrangement. Please notify the council tax section of your chosen option.

* Failure to pay on the first of the month will result in reminders being issued and may lead to your right to pay by instalments being withdrawn leaving you liable for the whole of the year's charge in one lump sum.

You can set up a Direct Debit instruction over the telephone. It only takes a few minutes and a letter confirming the instruction received will be posted to you the next day so you have an opportunity to check your details are correct before the first payment is taken.

Simply call the Council’s helpline on 01992 785577 to set up a Direct Debit today.

Alternatively, you can obtain a form by:

downloading the latest Direct Debit Instruction
emailing us via the contact form at www.broxbourne.gov.uk/counciltax/contactform

Completed forms are to be returned to the Council either in person or by post.

Online payments

You can pay bills online through this website. If you have an account with a UK bank or building Society, and you have a Visa/Visa Electron, Solo or Maestro Debit card or a UK Credit card you can make a payment.

Simple instructions

You will need a valid debit or credit card for this service.

Our online payment system uses a 'pop up' window as part of the functionality, so if you have a 'pop up blocker' installed on your PC you will need to temporarily switch this off to make a payment. This can be achieved simply by holding down the CTRL key on your keyboard whilst clicking the link.

Automated telephone service

You can call the automated telephone line on 0845 6017620 to reach an automated response system which enables credit and debit card payments to be made using a keypad telephone.

When residents or customers telephone the automated telephone line number, they will be asked to enter their account number, the amount to be paid and their credit/debit card details. Calls can be made from a landline at the local rate and from mobile phones at the mobile service providers usual rates. The service is available 24 hours a day, seven days a week.

Please have your details ready when you call and a pen and paper to take a note of your receipt number.