The Council's benefit service administers and gives advice about
housing and council tax benefit from the Borough Offices and at all
of its three one stop shops. Application forms and
information leaflets are available at these locations.
A visiting officer who is based at the Borough Offices is able
to assist vulnerable and/or housebound customers with their
applications, in their own homes.
Hertfordshire County Council's Money Advice Unit has a
website that provides detailed information and news about welfare
benefits and debt. This includes a factsheet 'Extra Money for
Older People' and packs, 'Extra Money for Carers' and 'Extra Money
if you are Ill or Disabled'. Free printed copies are also
Telephone 0300 123 4040
Minicom 0300 123 4041
or visit the HertsDirect website.
The Government is bringing in extensive changes to the welfare
benefits system beginning in 2013, including the introduction of
Universal Credit, a cap on total benefits a household can receive,
and the replacement of Disability Living Allowance with Personal
Independence Payments. Those people who are over pensionable
age will not be affected by these changes. If you are under
state pension age, you can get advice on how the changes might
affect you by contacting Hertfordshire County Council's Money
Advice Unit using the contact details above.
Take Up Together project
The Take Up Together project is run by Broxbourne Council with
the aim of supporting the Borough's older and/or vulnerable
residents in accessing all of the benefits that they are entitled
The project offers benefit advice and a home visiting service to
carry out benefit checks for customers in their own homes.
Once eligibility has been identified assistance is given with
completing any application forms for benefits including Pension
Credit, Disability Living Allowance, Attendance Allowance and
For the year 2011/2012 the Take Up Together project helped
customers to receive over £512,000 in otherwise unclaimed
For more information contact the Council on 01992 785519 or