Community Alarm Service

Peace of mind with Broxbourne Community Alarm Service

Our service provides peace of mind for people who feel at risk in their own home because of age, disability or isolation.  With the assistance of modern technology, a Broxbourne Community Alarm provides the reassurance of a friendly voice and immediate assistance when most needed.

The Community Alarm Service works via a special alarm telephone (for people in general housing) or through a pullcord system (for people in sheltered housing). The person in difficulty presses a pendant worn round the neck or pulls the special cord. This sends signals down the telephone line to the Control Centre where the equipment is able to tell staff automatically from whom the call is coming.

The community care officer and the person making the alarm call are able to speak to one another, thereby enabling the community care officer to assess the situation and arrange for assistance as necessary.

If the person making the alarm call does not reply to the community care officer, the officer will treat the call as urgent and direct a named contact person, mobile community care officer or emergency service to attend at the property and assess the situation. The Council’s mobile community care officers all carry radios whilst on duty and can be contacted by Central Control, at any time, wherever they may be.

For more information please view the Community Alarm Service guide, call 01992 639561 or email comcare@broxbourne.gov.uk.  Fax 01992 631314.  Minicom 01992 632150.