Residents surveys
Results of the Council's
2006 Residents' Survey
The Council has conducted a survey
of residents' views at regular intervals since 1993 to provide a
comprehensive representation of public opinion. It provides
an opportunity to measure the change in public perceptions and
address issues which arise when formulating Council policy.
The survey covers residents'
perceptions of the area, public priorities and the levels of public
satisfaction with Council services, communications and customer
care. The face-to-face, in-home survey of 801 residents over 16
years old was conducted in March and April this year by Ipsos
MORI's Local Government Unit. The survey was carried out in
the same way as previous years to measure the progress made since
previous surveys.
The priorities of
residents
The most important issues facing
Broxbourne today were identified by residents as crime and
community safety, problems with young people and anti-social
behaviour. The percentage of residents identifying these
issues has increased since 2003. The Council is addressing these
concerns with projects such as the new CCTV system at Cheshunt Old
Pond and will continue to tackle these issues as it works towards
its key community plan goal of 'maintaining a safe borough'.
However, there was a reduction in the percentage of people who
mentioned development pressures/overbuilding and traffic congestion
as an important issue. The table below contains comparison
figures for the last three residents' surveys:
Council
services
In the survey's measure of overall
satisfaction with the way that the Borough of Broxbourne is being
run, net satisfaction increased from 2003 by four per cent to 73
per cent and 76 per cent of people agree that the quality of
services provided by the Council is 'good' overall. The survey also
measures how well residents feel that they are kept informed by the
Borough Council. The percentage of residents interviewed who
felt they were 'very/fairly informed' was 65 per cent, an increase
of six per cent on 2003. Customer care ratings from the
survey remain positive and have all increased since 2003.