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Paying your council tax

Please note that there is an additional 2% charge for paying by credit card. There is no charge if you make payment by debit card.

 

Direct DebitDirect debit 1

Pay by Direct Debit and you have a choice of payment dates - 1st, 15th or 25th of the month over either 10 or 12 instalments. Spreading payment over 12 months reduces the monthly instalment.

 

If you have not yet opted for Direct Debit, we can arrange for you to pay this way over the telephone so please contact the council tax team on 01992 785504.

 

Alternatively, you can obtain a form by:

 

Completed Direct Debit instructions may be returned to the Council either in person or by post.

 

If you do not pay by Direct Debit your council tax is due as per the instalments set out on your bill.  If you have not expressed a preference these instalments will be set to fall due on the first of the month over 10 months between April, the beginning of the financial year, and the following January. 

 

Online payments

You can pay bills online through this website using a valid debit or credit card. We accept the following cards:

  • Mastercard
  • Maestro
  • Visa
  • Visa Electron

Credit card logos

We do not accept American Express or Diners cards.

 

Instructions

You will need a valid debit or credit card for this service. 

Our online payment system uses a 'pop up' window as part of the functionality, so if you have a 'pop up blocker' installed on your PC you will need to temporarily switch this off to make a payment.  This can be achieved simply by holding down the CTRL key on your keyboard whilst clicking the link.

 

Telephone

You can call our telephone line 0845 601 7620 to reach an automated response system which enables debit and credit card payments to be made using a keypad telephone.

 

When customers call the automated telephone line they will be asked to enter their account number, the amount to be paid and their credit/debit card details. Calls can be made from a landline at the local rate and from mobile phones at the mobile service provider's usual rates. The service is available 24 hours a day, seven days a week.

 

Please have your details ready when you call and a pen and paper to take a note of your receipt number.

 

If you would prefer to speak to a member of staff, Council officers are able to accept card payments over the telephone - please call 01992 785577.

 

Other ways to pay