A dog that is loose or escapes into a public place and is not
under supervision is considered to be a stray dog. The
Council has a statutory responsibility to collect stray dogs for
their own welfare and for public safety.
happens when a stray dog is collected?
If a dog has a collar or microchip identifying its owner,
the dog will be returned straight back to the owner's
address. It will only be returned if the owner is at
home. If an owner cannot be contacted or identified the
dog will be kennelled for safe keeping.
In both cases the owner will have to pay a collection
fee to Broxbourne Services.
In the event of the owner not being found, Broxbourne
Services will liaise with Battersea Dogs Home regarding
How much is the return fee and what does it cover?
Dog owners will have to pay a collection fee plus
any kennelling charges before the dog can be
Please call Broxbourne Services on 01992 642240 for
current charges. There is an additional 2% charge for paying
by credit card. There is no charge if you make a payment by
Please note: If a visit to the vets is considered
necessary, then veterinary charges incurred will be added
to the return fee.
What should I do if I find a stray dog?
You should report the matter to Broxbourne Services on 01992
642240, 9am to 5pm Monday to Friday or Central Control on 01992
639561 outside of these times. You will be asked to provide the
- Your name and contact details
- A description of the dog and its location
What should I do if I have lost my dog?
Contact Broxbourne services on 01992 642240, 9am to
5pm Monday to Friday, to provide:
- Your name and contact details
- A description of the dog
- Details of when and where you last saw your dog
Broxbourne Services will check the details against its
database to see if the dog has been collected.
To check the database please view the lost dogs gallery. If it has been
collected, arrangements can be made to return the dog once any
fees are paid. If Broxbourne Services do not have any
record of your dog you should report it as missing to the
How can I re-home a stray dog?
Broxbourne Services is able to re-home dogs that have been held
for more than seven days. Details of stray dogs currently in
the kennels can be found at the lost dogs gallery.
For more information, or to re-home a stray dog, please contact
Graham Cannon on 01992 642240.
Any stray dogs collected are scanned for
microchips to help identify the dog's owner. Dog chipping, which is
considered to be good practice, is offered by many veterinary
practices to increase the chances of dogs being reunited with their
owners if they get lost.
How can I be a responsible dog owner?
Dog owners have a legal obligation under the Control of Dogs Act
1992 to provide their pet with a collar and disc that identifies
the owner's name and address, when in a public place. Dog
owners that fail to provide their pet with a collar and disc can be
prosecuted and fined.
If dogs are not kept properly, accidents and nuisance can become
commonplace so dog owners must make sure that their dog doesn't
cause any problems. The list below might be a useful
- Try not to exercise your dog where children play
- Clean up waste and dispose of it properly (See: dog fouling)
- Whilst walking your dog near a road, keep it on a lead
- If your dog has aggressive tendencies, you are responsible for
keeping people and other animals safe from it
- If your dog barks excessively consider training clubs for noisy
- Ensure that your property is secure and that your dog
- Have your dog neutered or spayed
Help the Council fight dog-fouling by reporting this anti social
behaviour. It claims the sight of 120 children a year, caused by a
parasite called Toxocara Canis.
Residents who need advice on any of these topics or wish to
report an incident can telephone the Helpline (01992 785577) or