Aims and objectives

Customer serviceOur Purpose...

• To provide a safe, sustainable and functional built environment for the residents and visitors of Broxbourne

 

Our Aims

• To ensure that building work within Broxbourne meets the required standards for health and safety, for energy conservation and for access to and use of the building for all building users.

 

• To provide a 24-hour, 365-day response to buildings or other structures that are reported as dangerous to ensure that any danger is removed.

 

• To control the way in which buildings are demolished to protect the safety and amenity of neighbours and the general public.

 

• To promote and encourage quality building and development

 

• To educate and inform the public, encouraging good building practise

 

• To contribute to improving opportunities and the quality of life in Broxbourne

 

Our Objectives

• To listen to what our customers want

 

• To deliver a quality service

 

• To deliver a value for money service

 

• To meet the standards set for us and by us

 

• To continuously innovate and improve

 

• To promote sustainable development and living

 

• To advise, inform and educate our users

 

• To provide an equal and accessible service for all