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Aims and objectives

Customer serviceOur purpose is:

  • to provide a safe, sustainable and functional built environment for the residents and visitors of Broxbourne.

 

Our aims are:

  • to ensure that building work within Broxbourne meets the required standards for health and safety, energy conservation and access to and use of the building
  • to provide a 24 hour, 365 day response to buildings or other structures that are reported as dangerous to ensure that any danger is removed
  • to control the way in which buildings are demolished to protect the safety and amenity of neighbours and the general public
  • to promote and encourage quality building and development
  • to educate and inform the public, encouraging good building practise
  • to contribute to improving opportunities and quality of life in Broxbourne

 

Our objectives are:

  • to listen to what our customers want
  • to deliver a quality service that provides value for money
  • to meet the standards set for us and by us
  • to continuously innovate and improve
  • to promote sustainable development and living
  • to advise, inform and educate our users
  • to provide an equal and accessible service for all