Survey results

A building control satisfaction survey is sent out to homeowners on completion of building work and during 2010 the results showed that over 80 per cent of those who returned the survey thought that the service was either good or excellent in the categories measured.

Only four negative comments were received from respondents and these were a result of applicants not wanting to comply with the Building Regulations.  Some of the positive comments include:

• A first class service from start to finish, inspectors gave sound advice and turned up on time

• We were very impressed with the level of service we received

• Everyone we had dealings with was pleasant and helpful

• We ere very pleased with the service we received. The engineers do a thorough job to ensure a safe and quality build on our behalf.  We are very grateful to their diligence and helpfulness. With particular thanks to Eric for his time.

• A first class service from start to finish, inspectors gave sound advice and turned up on time.

• Doing an inspection for us on his way home one night to our convenience, much appreciated.