Building Control Performance
The Council's Building Control section has
achieved the Charter Mark Standard for excellence over
the last ten years. This Standard is continually raised
and winning departments must be assessed annually to ensure that
they maintain such criteria as value for money, courtesy
and a high level of performance.
If you would like to comment on the quality of
our service delivery, have a general Building Control enquiry,
or require further information, please contact the Building
Control Manager at the Borough Offices , by either letter,
telephone 01992 785566 or e-mail
buildingcontrol@broxbourne.gov.uk
The Council has set targets for carrying out certain Building
Control processes and the following performance
indicators have been achieved for 2007/08:
- All applications acknowledged within an average of two
days – target three day
- Site inspections made on the day requested – 100 per
cent achieved
- Decisions notified within statutory period of five
weeks – 100 per cent achieved
- Approval notices issued within two days – 95 per
cent achieved
- 56 dangerous structures visited within local targets - 100 per
cent achieved
- 93 unauthorised or contravening building
works investigated
- The response times for notifying applicants following a full
technical check of Full Plans applications averaged 8.7 days
– Broxbourne target 10 days, Government standard 15 days
In order to improve our service delivery we would
appreciate your comments on the service you have received by either
completing the Building
Control Customer Survey or by emailing them to buildingcontrol@broxbourne.gov.uk