How to Challenge a Penalty Charge Notice
What are the stages of challenging the issue of a PCN?
There are two stages in challenging the the validity of a
PCN - an informal challenge during the first 28 days after issue
and a formal representation following the issue of a notice to the
owner which occurs 28 days after the PCN.
- Any correspondence received within the initial 28 day period
(as an informal challenge) will be considered in line with our
policy. If received in the first 14 days (during which the
discounted rate applies) we will normally extend the discount
period whilst we consider the challenge. If the challenge is
accepted, the PCN will be cancelled and a letter sent to the
motorist. If more evidence or details are needed, a letter
requesting the information will be sent to the motorist (if no
information is received within 14 days, the challenge will be
- If the challenge is rejected, we will send a letter clearly
explaining the reason for the rejection. A Notice to Owner (NtO)
will be sent to the keeper of the vehicle after 28 days
from the date of the rejection letter if the PCN has not been paid.
A formal representation may then be made using the the NtO. If
a representation is not made, the motorist loses any further
right to dispute the PCN. The amount due at the time the
representation is made will remain the same until it has been
- If a representation is rejected, the person then has the right
to make an appeal to the Traffic
Penalty Tribunal, an independent body which
has been set up to ensure that unresolved legal disputes between
the motorist and Councils can be heard at a formal tribunal
hearing. This body is independent of the Council. If you are
not satisfied by the outcome of a representation you are
entitled to make an appeal to the Traffic Penalty Tribunal.
If you do wish to dispute the validity of the PCN please give
full details of your reasons and provide any supporting
If payment is not received or representations made with 28 days
following a NtO a charge certificate will be
issued. The amount due will increase by 50 per
cent at this stage.
Please note: Once a ticket has been issued, it
cannot be cancelled by a civil enforcment officer so please do not
ask. Threatening behaviour, verbal or physical abuse towards
officers will not be tolerated and will be reported to the police.
Please make a representation to the Council who will consider the
circumstances of the ticket's issue.
Please complete the
online form, e-mail email@example.com
or write to:
Cheshunt, Herts, EN8 9XB
For more information about Penalty Charge Notices visit