Housing Performance

Statistics on housing services

The statistics below give an impression of the services provided by the Council's housing section and show current performance.  If you would like any further information on how the housing service is performing, please email us or call 01992 785521.

Service Standards for the Housing Needs Team

The Council has a number of targets which it measures its performance against. The targets and most recent performance can be found below: 

Service Standard Targets:

• The Council will prevent at least 96% of homelessness
• Housing applications will be responded to in a maximum of 5 working days
• No less than 95% of staff will wear their name badges
• At least 70% of letters will be responded to within 5 working days
• At least 70% of housing applications will be responded to within 5 working days
• The Council will receive at least 2 compliments per month
• The Council will receive no more than 4 complaints per month
• All complaints will be responded to within 5 working days

Performance from 1 January 2010 to 31 March 2011:

• 95% of homelessness was prevented
• The average response rate for new housing applications was 10.1 days
• 79% of letters were responded to within 5 working days
• 46% of housing applications were responded to within 5 working days
• 4 complaints were received
• 0% of complaints were responded to within 5 working days
• 2 compliments were received

Affordable Housing Performance

In 2010/11, the Council built 42 affordable homes. 

Homeless Households in Temporary Accommodation

Currently, there are 35 households in temporary accommodation to which the Council owes a homeless duty (2010/11).  This number has declined since December 2004, when the Council had over 260 households in temporary accommodation who had been accepted as homeless.

Homeless Prevention

Broxbourne Council has only accepted four households as homeless in 2010/11. This is due to prevention and intervention work with households at risk of homelessness.  In 2010/11, over 200 homeless cases were prevented.

Housing Waiting Lists

On 1 April 2011, there were 3,100 households on the Council's housing waiting and transfer lists.

From 1 April 2010 to 31 March 2011, 267 households were housed or rehoused in housing association accommodation.  The Council received over 22,000 expressions of interest in the properties it advertised as available to let through the Choice Based Lettings Scheme.