Housing Register FAQs
Who can go on the housing register?
Anyone aged 16 years and over who is not already a housing
association tenant can go on the register.
However, you will not be
eligible to join if:
- You are subject to immigration control or you
are not normally a resident in the UK; and/or
- If the Council is satisfied that either you
or a member of your household is guilty of unacceptable behaviour
serious enough to make your household unsuitable to be a social
How long does it take to process a Housing/Transfer application
The Council has a target of processing all
application forms within 5 working days. However this may take
longer at times of high demand.
How are the points worked out?
Social housing points are awarded based on
your current housing need that is assessed against defined Council
criteria in the Allocations Policy. You can view
the Council’s Allocation Policy online.
How many points will I be awarded for my medical
This will depend on the severity of your
medical condition. A doctor will assess the extent to which your
house affects your health and make a recommendation on the number
of points to be awarded based on guidelines outlined in the
Council’s Allocations Policy. Almost all applicants who receive
medical points are either awarded 50 points for minor medical
conditions, or 100 points for more serious ones.
Can I have more than one sort of medical points?
No. Where more than one member of your
household has a medical condition, the household’s situation will
be considered as a whole when making a recommendation for points.
Only one set of points will be awarded.
How many points do I have?
You should be informed about this once your
housing register application has been processed and your status
becomes live on the housing waiting list. If you are unsure, or
want to be reminded, please check online .
How do I obtain more points?
If your personal circumstances stay the same,
your points will increase by 10% on the anniversary of your
application, provided your case remains live.
How many points do I need to gain a property?
There is no set amount of points for gaining
properties. This varies according to the supply and demand of
properties through Home Option, and a range of their
characteristics, such as their type, location, or number of
bedrooms. Refer to the Home Option feedback sheets produced monthly
on the Home Option website.
What is a move outside the points system?
A move outside the points system is an
instance in which people are housed regardless of the number of
their points. This is only applicable to care leavers, people
experiencing domestic violence, leaving certain types of specialist
or supported accommodation, or downsizing from a larger housing
association property to a smaller property.
How long does it take to build enough points to gain a
Because there is no set amount of points for
gaining properties, it is impossible to tell how long you will have
to wait to gain enough points to get a property. This will depend
on the number of other people on the waiting list, and the number
of available properties, but generally the waiting time is several