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Booking condtions and information

Exchange or refund of tickets

Patrons are required to check their tickets at the time of purchase. Broxbourne Council reserves the right to alter or cancel performances. We regret that ticket money cannot be refunded unless a performance is cancelled. Only the face value of the ticket will be refunded. Tickets may be accepted for re-sale, once a performance has sold out, but there is no guarentee of a sale. All exchanges and re-sales are subject to an administration charge of £1.50 per ticket.

Latecomers

Latecomers will not be admitted in to the auditorium until a suitable break in the performance.

Disabled access and facilities

Facilities include: access and facilities for the disabled at Broxbourne Civic Hall and Wolsey Hall; disabled parking areas available at Broxbourne Civic Hall; a loop system for the hard of hearing; automatic entrance doors; disabled toilets at both sites. Owing to limited space for wheelchairs, please advise box office when purchasing tickets.

Mailing list

If you would like to have the What's On guide sent to you please let us know. We will hold your details on a secure database and will only use them to send you information on Borough of Broxbourne events.

Babes in arms

In the interest of other patrons, babes in arms are generally not admitted in the main auditorium, except where indicated. Tickets must be purchased for all children irrespective of their age. This must be booked in advance. Baby changing facilities are available.

Concessions

We encourage visits from all sectores of the community. Concession prices are available for a number of events and activities for the following groups:

Young people (under 16 years)
Full time students
Job seekers
Low income families
Persons aged 60 or over
Disabled persons - where assistance is required, registered carers of the disabled are eligible for free admission.

Suitable identification will be required and this policy will be reviewed annually and may be subject to change. Please ask at reception for further details.

Booking office opening hours

Broxbourne Civic Hall Box Office, Wolsey Hall One Stop Shop, and the Hoddesdon One Stop Shop are open: 9am to 5.30pm Monday to Friday and 9am to 1pm Saturdays.

The Waltham Cross One Stop Shop is open: 9am to 5.30pm Monday to Friday and 9am to 4pm Saturdays. However, tickets for events can only be purchased at Waltham Cross One Stop Shop before 1pm on Saturdays.
All One Stop Shops close for staff training at 3.30pm on the last Thursday of every month.
The Broxbourne Civic Hall Box Office is also open for one hour prior to every show organised by the Borough of Broxbourne and during the interval.
All booking offices are closed on Bank Holidays.

Customers first

If you have particularly enjoyed a show, have suggestions for future programming, facility service improvements or have a complaint please talk to a member of staff or contact us.

Telephone: 01992 441946 or email: civic.leisure@broxbourne.gov.uk

What's On free entry service

Private bookings at the Borough of Broxbourne halls can have free entry into the 'What's On in Broxbourne' publication only if tickets are sold through the Broxbourne Civic Hall box office service. This service is not automatic; please ensure you request a space in the 'What's On' by sending your information by post, email or delivering to Broxbourne Civic Hall in person. All information must be received by the stated date. Cut off date for September 08 - January 09 edition: information must be received by 29 June 08.

Email mjg.leisure@broxbourne.gov.uk or leave information at Broxbourne Civic Hall marked for the attention of Melanie Gifkins.