How to challenge a Penalty Charge Notice (PCN) ?
If you believe there are mitigating circumstances that you would like to be considered:
- Write to Borough Offices, Bishops' College, Churchgate, Cheshunt, Herts, EN8 9XB
- Email firstname.lastname@example.org
- Complete the online form
- Attend the Borough Offices or the Council's One Stop Shops
You must provide full details of why you feel that the PCN was incorrectly issued or details of any mitigating circumstances that you would like to be considered. Once your challenge has been received by the Council the case will be placed on hold and a response is normally sent within 14 days. If your challenge was received within 14 days of the date the PCN was issued, the Council will normally re-offer the discount for a further period of 14 days if your challenge is rejected. Only one informal challenge will be considered for each PCN.
A Notice to Owner (NTO) will be served after 28 days either from the date of the issue of the PCN if it is not paid; or from the date of a rejection of challenge. The NTO provides details on how to make a formal representation. The Council will consider the representation and will respond within 56 days of receipt of the representation. The case will placed on hold whilst it is being considered.
Appeal to the Traffic Penalty Tribunal (TPT)
If the representation is rejected, you have the right to appeal to an independent adjudicator at the Traffic Penalty Tribunal. The TPT ensures that unresolved disputes between the motorist and Councils can be heard at a formal tribunal hearing. TPT is independent of the Council. Details of how to make your appeal are enclosed with the rejection of representation.
For more information about Penalty Charge Notices visit patrol-uk.