The Council expects all rented accommodation in the borough to be safe and free from health hazards.
If there is a problem with your rented home, you should contact your landlord or agent to let them know. If possible, send them a letter or an email and keep a copy.
If your landlord or agent doesn't sort out the problem, please contact us.
Problems we can help with include:
- Missing or inadequate heating or hot water
- Dangerous stairs and steps
- Damp and mould
- Unsafe gas appliances and electrics
- Missing smoke alarms or other fire precautions
When you make a complaint, we will usually visit your home to carry out an inspection. If we find a problem which might result in a serious risk to health, we will contact your landlord or agent to ask them to carry out work. If the work is not completed, the Council can take legal action.