Green (garden) waste recycling

Green waste (green wheeled bin) collections are for subscribers who opt-in for a fortnightly collection.

1. Green waste (green wheeled bin)

2. Missed collections

3. Composting at home

To find out more about the above subjects, click on your choice and it will take you to a description of the service.

Green waste (green wheeled bin)

Eligible houses and flats in the Borough of Broxbourne can sign up for the (optional) chargeable green waste collection service. Subscribers to the service will receive a fortnightly collection of their garden waste in a 240 litre green wheeled bin, on alternate weeks to the refuse and recycling collections.

Please ensure your green wheeled bin is placed at the boundary of your property by 7am on the day of collection.

Please note: the green wheeled bin collection service should not be used for food waste.

What can go in your green wheeled bin?

Green wheeled bin
(Chargeable service)

Yes please

No thanks

  • Grass cuttings

  • Hedge trimmings, twigs and leaves

  • Plants, flowers, deadheadings

  • Weeds

  • Small branches and real Christmas trees (cut up to 2cm thick)

  • Straw and hay (including small animal bedding)

 

  • All food waste (please put all food waste into your brown kerbside caddy)

  • All cardboard

  • Plastics of any type (including bags, wrapping and plant pots)

  • Treated wood, fence panels or building materials

  • Grass turf or soil

  • Branches over 2cm thick

  • Tree stumps or whole Christmas trees

  • Nappies, cat litter or other animal faeces

  • Textiles

Not signed up for the green waste service yet? Take advantage of our £15 special offer from 1 November

Sign up for the green waste collection service on or after 1 November 2017 and get your garden waste collected until 31 March 2018 for just £15 per bin. However, to qualify for this offer you are also required to sign a Direct Debit mandate to pay £34 per bin for the 2018/19 green waste subscription period (1 April 2018 to 31 March 2019).

The special offer for the remainder of the 2017/18 subscription period can be paid by debit or credit card online. The online payment system will then require the completion of a Direct Debit mandate of £34 per bin for the 2018/19 subscription period. Alternatively, the payment and the Direct Debit mandate can be completed over the phone.

Please revisit the site or contact the Helpline from 1 November to apply.

If you sign up on 1 November, it is expected that you will receive your sticker in the week commencing 6 November. For any applications received after 1 November, it is expected that you will receive your sticker within seven working days of your application being received and processed by the Council.

Please note that from 1 November 2017 we will not be accepting Direct Debit payments for the 2017/18 subscription period (until 31 March 2018). Residents wanting the green waste collection service for the remainder of the 2017/18 subscription period but who do not want to sign up via Direct Debit for the 2018/19 subscription period will be required to pay the full £39 per bin to receive the service until 31 March 2018. Residents wanting to sign up by Direct Debit now, without waiting for the special offer can download the 2017/18 application form here or pick one up from one of the Council's One Stop Shops. The completed form should be returned to wastemanagement@broxbourne.gov.uk, by post or handed in at the Council offices or a One Stop Shop. To pay for the 2017/18 service via debit or credit card please click here or contact the Helpline on 01992 785577.

2018/19 green waste collection service

The cost of the green waste collection service for the 2018/19 subscription period (1 April 2018 to 31 March 2019) remains £34 per bin for those paying by Direct Debit and £39 per bin for those paying via other payment methods.

If you have already signed up by Direct Debit and want to continue to receive the service in 2018/19 you do not need to do anything. Your Direct Debit will renew automatically and payment will be taken week commencing 26 February 2018.

Subscribers who paid via other payment methods will receive a reminder to renew their subscription for 2018/19.

Subscribers for 2018/19 will receive a new blue sticker which should be stuck to the lid of their green wheeled bin as soon as they receive it, which will be during March 2018. From 1 April 2018, only bins displaying the blue 2018/19 sticker will be emptied.

As of this year, the subscription payment must be paid in full and cannot be paid via monthly payments.

Additional green wheeled bins can be purchased for £38.25 each and require an additional subscription payment per bin of £34 via Direct Debit or £39 for all other payment methods.

Please note: Annual subscriptions relate to the financial year. A subscription paid after 1 April in any year will expire on 31 March of the following year. For example, a subscription taken out on 13 June 2018 will still expire on 31 March 2019, NOT 12 June 2019. The Council is not bound to make special reduced subscription offers in 2018/19.

Green wheeled bins without a valid sticker on the bin or containing food waste or other contaminants will not be emptied.

How should I apply my sticker to my bin?

The sticker must be stuck on the lid of your green wheeled bin to ensure its collection. Please apply the sticker to the lid of your green wheeled bin, as shown below:

 

Unwanted green wheeled bins

If you no longer require your green wheeled bin, you can now arrange for the Council to collect the bin. Please complete a report it form and provide the following information:

  • Contact Type: Refuse and Recycling
  • Name
  • Address
  • Email address and/or telephone number
  • Details of issue: Unwanted green wheeled bin, number of bins you need removing, location of bin(s)

Alternatively, residents can bring an empty green wheeled bin to the Council depot at Fairways (the large white gates just before the Household Waste Recycling Centre) between 9.30am and 3pm from Monday to Friday. Please report to reception to drop off your empty green wheeled bin. Please be mindful that the depot is a working yard with vehicles moving in and out and other dangers.

Please note: Green wheeled bins containing green waste or refuse will NOT be accepted, bins must be empty.

Missed collections

You can report a missed collection after 4pm on your collection day and at any time the next working day (residents receiving a Friday collection can log a missed collection the following Monday).

We will return to collect within two working days of receiving a missed collection report. Please leave your green wheeled bin at the boundary of your property for collection.

To log a missed collection, please complete a report it form or contact the Helpline on 01992 785577.

Contamination

Any green wheeled bin containing material which contaminates the contents will not be emptied. It is the resident's responsibility to remove the items and dispose of them correctly. The Council will not return to collect contaminated containers until the next scheduled collection.

Please use the Council's A-Z Recycling Guide for further information on what you can recycle, what bin, box or caddy to use, and where to take excess refuse and recycling.

Composting at home

Home composting is the most environmentally friendly way to recycle your garden and kitchen waste. At least 30% of the waste in your household bin could be composted. The compost you produce can then be used to enrich borders and vegetable patches, or plant up patio containers. To make the best compost, it is important to try to balance the amount of 'green' items and 'brown' items.

Home composter SPECIAL OFFER

All Hertfordshire councils, together with Straight PLC, are offering residents discounted composters. To find out more about home composting, how to successfully make compost, or to order your home composter today, please visit get composting or call 0844 571 4444.