Parking enforcement

Broxbourne Borough Council is responsible for the enforcement of parking restrictions in the Council's car parks and on street throughout the Borough.

Enforcement is carried out under what is known as Civil Parking Enforcement, which is governed by The Traffic Management Act 2004 (TMA). This includes:

  • A two-tier level of penalty charges to reflect the seriousness of the contravention
  • Parking attendants are now known as Civil Enforcement Officers (CEOs)
  • The power to serve a Penalty Charge Notice (PCN) by post if the driver drives away before the PCN can be served
  • CEOs can enforce parking across dropped footways which causes obstruction.  

The Council can only issue PCNs to vehicles parked on footways or are causing an obstruction on the carriageway when the vehicle is parked adjacent to a restriction i.e. on yellow lines. If you wish to report a vehicle which is parked on a footway or carriageway causing an obstruction, which is not parked adjacent to a restriction please contact the Police on 101.

To avoid a Penalty Charge Notice being issued to you please ensure that you are not parked in contravention of the parking restrictions by checking both the lines and signs in any area you park in, prior to leaving your vehicle.

Tariffs for Penalty Charge Notices

Higher level penalty charge

Lower level penalty charge

£70 (discounted to £35 if paid within 14 days including date of issue).

£50 (discounted to £25 if paid within 14 days including date of issue)

What happens if I do not pay or challenge the PCN?

  • If the correct payment has not been made or no challenge has been received in writing within 28 days, a 'Notice to Owner' (NTO) will be sent to the registered keeper. The NTO will explain the grounds for making formal representations. 
  • If payment is not received within 28 days of the NTO, a 50 percent surcharge will be added, and a Charge Certificate (CC) will be served
  • Failure to pay the amount due within 14 days of the CC will result in the registration of the debt at the County Court. Failure to pay the Order for Recovery, can result in bailiffs being instructed to recover the monies due
  • It is therefore important that you do not ignore a PCN that has been issued to you  – either pay it as soon as possible or write to the Council setting out the details of why you think the Penalty Charge is not valid

Please note: Once a ticket has been issued, it cannot be cancelled by a CEO. Threatening behaviour, verbal or physical abuse towards CEOs will not be tolerated and will be reported to the police. 

Body cameras

CEOs are now equipped with body cameras. The main purpose of the body cams is to act as a visible deterrent against threats or violence against the CEOs and to provide supporting evidence to the police in the event that they have been the victim of crime. They are also used to record the issuing of Penalty Charge Notices which may provide additional evidence relating to parking contraventions. The video footage is timed and dated and held securely and is only used in the event that a motorist has appealed against a Penalty Charge Notice or is requested by the police following an incident. The video footage is only retained for a maximum of six months.

The Council's parking enforcement policy can be viewed here.

Find out about

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