Taxis and private hire vehicles
Licensed Vehicles
Broxbourne Council is responsible
for licensed vehicles operating in the Borough. All drivers must
display their driver's badge so passengers can identify them as the
licensed driver of the vehicle. Members of the public can use two
types of licensed vehicles in Broxbourne.
Private Hire Vehicles
These vehicles
must be booked in advance from an office and cannot pick passengers
up from taxi ranks or be hailed from the street. They can be
recognised by a yellow plate on the rear of the vehicle with the
Council's logo and a three-figure number with a 'P' prefix. Private
hire fares are usually charged by a set amount per mile or a
negotiated price. Broxbourne Council has no authority over these
charges.
Hackney Carriages
These vehicles can be booked in
advance from an office, hailed from the street when the 'For Hire'
light is on or hired from a taxi rank within the Borough. When the
hire light is on drivers cannot refuse a hiring without a
reasonable excuse. They can be recognised by a white plate on the
rear of the vehicle with the Council's logo and a three-figure
number with an 'H' prefix.
Hackney carriages must use the meter on journeys
entirely within the Borough. Passengers should not be charged more
than is displayed on the meter for the journey and any waiting
time. For journeys that terminate outside the Borough taxi drivers
may use the meter or agree a fare with the passenger before the
journey commences. A tariff card displaying the meter charges must
be displayed in the vehicle.
Table of fares for hackney carriages from 18 November
2008
|
Rate
|
Hiring time
|
Fare up to 1100 metres
|
Each additional unit of 98 metres or part
thereof or every 25 seconds waiting time
|
|
1
|
6am to 10.30pm Monday to Saturday
inclusive
|
£2.70
|
10p
|
|
2
|
10.30pm to 6am Monday to Friday inclusive.
10.30pm Saturday to 6am Monday. All day Bank Holidays.
|
£4.05
|
15p
|
|
3
|
Christmas Day, Boxing Day, New Year's Day and
after 6pm Christmas Eve and New Year's Eve.
|
£5.40
|
20p
|
|
4
|
As rate 3 but for vehicles licensed to carry
up to 8 passengers and carrying 5 or more passengers.
|
£8.40
|
30p
|
There is no charge for assistance dogs. There is no charge
for all other dogs, although they are carried at the driver's
discretion.
A charge of up to £50 can be made to passengers who cause
fouling to the driver's vehicle.
How to complain
If you have a complaint to make against a company, vehicle or
driver licensed by Broxbourne Council, the taxi licensing officer
can be contacted on 01992 785555 ext.5725 or e-mailed at enquiry@broxbourne.gov.uk
Complainants should quote the vehicle registration number,
licence number or the driver's badge number.