Coronavirus (COVID-19) information
As the number of cases of coronavirus (COVID-19) in the UK grows, the Council is working closely with Hertfordshire County Council, Public Health England and partners to respond to the situation. You can view the latest message from the leader of the Borough of Broxbourne Council, Lewis Cocking, as a PDF file here.
More information for businesses can also be found on the government’s COVID-19 guidance for employees, employers and businesses page.
How the Council is responding to the situation
The Council has been monitoring the situation and can reassure residents and businesses that contingency plans are in place that set out how services will operate in the event of disruption to normal business. The Council will seek to continue to deliver day-to-day services although as the virus spreads throughout the community, reduced staffing levels may mean it is not possible to do so.
The Council has a responsibility to protect the community (especially those who are vulnerable), protect staff and to maintain priority services. The Council has prioritised the following services and will redeploy staff as necessary:
- domestic refuse collection
- housing benefits advice service
- environmental health emergencies
- temporary accommodation (housing)
- housing benefits payments
- burials/cemetery services
Council facilities that are closed
Following the government’s announcement and to protect the public and staff, the following Council facilities are closed to the public until further notice:
- main Council offices at Bishops College
- the One Stop Shop service in Hoddesdon and Waltham Cross
- the Laura Trott Leisure Centre
- the John Warner Sports Centre
- the Spotlight Theatre
- Wormley Community Centre
- Lowewood Museum
- Cheshunt Park Golf Centre
- children’s playground equipment
The Council will keep this under review as the government's guidance changes.
Current guidance from Public Health England
Current advice is that those who are at increased risk of severe illness from coronavirus (COVID-19) should take particular care to follow social distancing measures. This group of people includes those who, for example, are:
- aged 70 or older (regardless of medical conditions)
- under 70 with an underlying health condition (i.e. anyone instructed to get a flu jab as an adult each year on medical grounds)
This is not an exhaustive list.
There are some clinical conditions, which put people at a higher risk of severe illness from COVID-19. People in this category will be contacted directly by NHS England with further advice.
Stay at home. Protect the NHS. Save Lives
You should only leave the house for one of four reasons:
- shopping for basic necessities, for example food and medicine, which must be as infrequent as possible.
- one form of exercise a day, for example a run, walk, or cycle - alone or with members of your household.
- any medical need, or to provide care or to help a vulnerable person.
- travelling to and from work, but only where this absolutely cannot be done from home.
These four reasons are exceptions - even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
What to do if you have symptoms
Stay at home if you have either:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
To protect others, do not go to your GP surgery, pharmacy or hospital. Stay at home.
Use the 111 coronavirus online service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online. You do not need to contact 111 to tell them you are staying at home.
How long to stay at home
If you have symptoms of coronavirus, you will need to stay at home for 7 days. If you live with someone who has symptoms, you will need to stay at home for 14 days from the day the first person in the home started having symptoms.
If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.
If you have to stay at home together, try to keep away from each other as much as possible.
Action Fraud has reported a 400% increase of coronavirus-related fraud. The majority of these reports are associated with online shopping scams, where people are ordering protective face masks, hand sanitizer and other products, which never have arrived. Fraudsters are sending coronavirus-themed ‘phishing’ emails in an attempt to trick people into opening malicious attachments or revealing sensitive personal and financial details. Do not click on links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details.
There have been reports from other parts of the country of people knocking door-to-door claiming to be from a health authority conducting coronavirus testing as well as other associated scams. Please also look-out for signs that your neighbours are being targeted. There are genuine groups of volunteers providing help during self-isolation, but there have been reports of criminals preying on vulnerable people. Ask for identification from anyone claiming to represent a charity.
There has also been a recent scam where someone claiming to be a tenant’s Landlord has asked the tenant for an early payment of rent as they are suffering financial hardship as a result of the coronavirus. You should be extra vigilant when making payments, especially if you are put under pressure to make the payment. Please double-check check that the request is genuine. Please do be wary of attempted scams and keep yourself safe.
Last updated: 9 April 2020.