Coronavirus (COVID-19) - advice, information and help

Coronavirus (COVID-19) information

As the pandemic continues, the Council is working closely with Hertfordshire County Council, Public Health England and partners to respond to the situation. 

National Roadmap

From Monday 19 July, England entered step four of the national roadmap. 

This means that most legal restrictions on meeting people have been lifted.

Businesses in all sectors can reopen to the public.

Indoor hospitality can reopen with no limits on the number of people meeting.

The wearing of face coverings is no longer mandatory, although it is still recommended to wear one in crowded places, n public transport and when you are meeting groups of people you do not usually meet. Some businesses will still request that you wear one when entering their premises. 

Full guidance on the government's roadmap is available on the website.

Travel red list

If you have been in or through any of the countries listed on the travel 'red list' in the previous 10 days, you will only be allowed to enter the UK if you are a British or Irish National, or you have residence rights in the UK. There is still a requirement to quarantine for 10 days in a government approved hotel.

Full information on the travel red list and the requirement to quarantine can be found on the website.

How the Council is responding to the situation

The Council is monitoring the situation and can reassure residents and businesses that contingency plans are in place that set out how services will operate in the event of disruption to normal business. The Council will seek to continue to deliver day-to-day services although as the virus spreads throughout the community, reduced staffing levels may mean it is not possible to do so. 

The Council has a responsibility to protect the community (especially those who are vulnerable), protect staff and to maintain priority services. The Council has prioritised the following services and will redeploy staff as necessary:

  • domestic refuse collection
  • housing benefits advice service
  • environmental health emergencies
  • temporary accommodation (housing)
  • housing benefits payments
  • burials/cemetery services

Council facilities that are closed

Following the government’s announcement and to protect the public and staff, the following Council facilities are closed to the public until further notice:

  • main Council offices at Bishops' College
  • the One Stop Shop service in Hoddesdon and Waltham Cross
  • the Spotlight Theatre

The Council will keep this under review.

Protect yourself and others

There are simple actions we can all take to keep on protecting each other.

  • Wash hands - keep washing your hands regularly
  • Cover face - wear a face covering in enclosed spaces
  • Make space - stay at least a metre apart from those you do not know
  • Ventilate - when in enclosed spaces, open the wondows to allow fresh air to circulate

What to do if you have symptoms

Book a test if you have one of the following symptoms: 

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste

To book a test, visit

How long to stay at home

If you have symptoms, or have tested positive for COVID-19, you must stay at home and isolate for ten days. If you are a close contact of someone who has tested positive or who has symptoms you are no longer required to self-isolate if you have received both of your COVID-19 vaccinations or are aged under 18.

Guidance on how long you need to self-isolate for depending on different circumstances can be found on the NHS website. 


Last updated: 16 September 2021