Some green bin contents may be frozen and it may not be possible for crews to completely empty the wheeled bin. If this occurs, we will not be able to return until the next scheduled collection. Please view the Terms and Conditions for more information.
Green waste (green wheeled bin) collections are for subscribers who opt-in for a fortnightly collection.
To find out more about the above subjects, click on your choice and it will take you to a description of the service.
To sign up for the green waste £15 special offer please click here.
Eligible houses and flats in the Borough of Broxbourne can sign up for the (optional) chargeable green waste collection service. Subscribers to the service will receive a fortnightly collection of their garden waste in a 240 litre green wheeled bin, on alternate weeks to the refuse and recycling collections.
Please ensure your green wheeled bin is placed at the boundary of your property by 7am on the day of collection.
Please note: the green wheeled bin collection service should not be used for food waste.
What can go in your green wheeled bin?
Green wheeled bin
Not signed up for the green waste collection service yet? Take advantage of our £15 special offer
Sign up for green waste collections now and get your garden waste collected until 31 March 2018 for just £15 per bin.
To qualify for this offer you are required to sign up online via debit or credit card to pay £15 per bin for the remainder of the 2017/18 subscription period, followed by signing an online Direct Debit mandate to pay £34 per bin for the 2018/19 subscription period (1 April 2018 to 31 March 2019). Alternatively, the card payment and Direct Debit mandate can be completed over the phone by contacting the Helpline on 01992 785577.
To sign up for the green waste special offer please click here.
Once you have signed up for the service, it is expected that you will receive your sticker within seven working days of your application being received and processed by the Council.
Please note: From 1 November 2017 we will not be accepting any payments (other than special offer payments) for the 2017/18 subscription period (until 31 March 2018).
2018/19 green waste collection service
The cost of the green waste collection service for the 2018/19 subscription period (1 April 2018 to 31 March 2019) remains £34 per bin for those paying by Direct Debit and £39 per bin for those paying via debit or credit card. The subscription payment must be paid in full and cannot be paid via monthly payments.
If you signed up for the 2017/18 subscription period by Direct Debit and want to continue to receive the service in 2018/19, you do not need to do anything. Your Direct Debit will renew automatically and payment will be taken week commencing 26 February 2018.
If you signed up for the 2017/18 subscription period by other payment methods you are required to renew your subscription to continue to receive the service for the 2018/19 subscription period (1 April 2018 to 31 March 2019).
To sign up for the 2018/19 green waste collection service please click here.
Subscribers for 2018/19 will receive a new blue sticker which should be stuck to the lid of their green wheeled bin as soon as they receive it. Only bins displaying the new blue 2018/19 sticker, from 1 April 2018, will be emptied.
Additional green wheeled bins can be purchased from the Council and will require an additional subscription payment per bin of £34 via Direct Debit or £39 for all other payment methods.
Please note: Annual subscriptions relate to the financial year. A subscription paid after 1 April in any year will expire on 31 March of the following year. For example, a subscription taken out on 13 June 2018 will still expire on 31 March 2019, NOT 12 June 2019. The Council is not bound to make special reduced subscription offers in 2018/19.
Green wheeled bins without a valid sticker on the bin, containing food waste or other contaminants will not be emptied.
How should I apply my sticker to my bin?
The sticker must be stuck on the lid of your green wheeled bin to ensure its collection. Please apply the sticker to the lid of your green wheeled bin, as shown below:
Unwanted green wheeled bins
If you no longer require your green wheeled bin, you can now arrange for the Council to collect the bin. Please complete a report it form and provide the following information:
- Contact Type: Refuse and Recycling
- Email address and/or telephone number
- Details of issue: Unwanted green wheeled bin, number of bins you need removing, location of bin(s)
Alternatively, residents can bring an empty green wheeled bin to the Council depot at Fairways (the large white gates just before the Household Waste Recycling Centre) between 9.30am and 3pm from Monday to Friday. Please report to reception to drop off your empty green wheeled bin. Please be mindful that the depot is a working yard with vehicles moving in and out and other dangers.
Please note: Green wheeled bins containing green waste or refuse will NOT be accepted, bins must be empty.
You can report a missed collection after 4pm on your collection day and at any time the next working day (residents receiving a Friday collection can log a missed collection the following Monday).
We will return to collect within two working days of receiving a missed collection report. Please leave your green wheeled bin at the boundary of your property for collection.
To log a missed collection, please complete a report it form or contact the Helpline on 01992 785577.
Any green wheeled bin containing material which contaminates the contents will not be emptied. It is the resident's responsibility to remove the items and dispose of them correctly. The Council will not return to collect contaminated containers until the next scheduled collection.
Please use the Council's A-Z Recycling Guide for further information on what you can recycle, what bin, box or caddy to use, and where to take excess refuse and recycling.
Home composting is the most environmentally friendly way to recycle your garden and kitchen waste. At least 30% of the waste in your household bin could be composted. The compost you produce can then be used to enrich borders and vegetable patches, or plant up patio containers. To make the best compost, it is important to try to balance the amount of 'green' items and 'brown' items.
Home composter SPECIAL OFFER
All Hertfordshire councils, together with Straight PLC, are offering residents discounted composters. To find out more about home composting, how to successfully make compost, or to order your home composter today, please visit get composting or call 0844 571 4444.