Call Before You Serve is a free advice and mediation service for landlords and letting agents who are looking for help with their tenancy.
The Council has introduced this service to help landlords have successful private rented tenancies and provide support to any private sector landlord thinking of asking a tenant to leave.
The aim of the service is to provide landlords and their letting agents with advice, guidance and practical support to help resolve tenancy issues at an early stage, preventing notices being served, avoiding unnecessary costs, delays and potential legal action where possible.
Please note: The Council cannot contact a tenant directly or discuss their circumstances without the tenant's prior consent. Landlords and letting agents must obtain the tenant's consent before sharing their contact details with the Council. This is to ensure compliance with data protection and GDPR requirements.
Contact us for help with:
- Rent arrears
- Mediation between you and your tenant
- Communication issues between you and your tenant
- Help and advice on finding tenants for vacant properties
- Advice about benefits or making a claim where this may apply to your tenant.
To find out more information or to contact the team, please call 01992 785529 or email SimpleLets@broxbourne.gov.uk.