Contact Us

Council offices and One Stop shops

The Council offices, switchboard and helpline phone numbers are available between 8.30am and 5.30pm, Monday to Friday. Housing and Benefits opening hours are 8.30am-4pm.

  • Council switchboard  01992 785555
  • Council helpline 01992 785577
  • Out of hours emergencies only 01992 785528

As a resident you can visit the Borough offices to:

  • pay bills via the kiosk in reception
  • examine planning applications
  • sit the taxi licence Knowledge Test and more

The Borough offices are at:

  • Bishops' College, Churchgate, Cheshunt, EN8 9XQ


One Stop shops

Two local centres offer information and advice for residents:

  • Hoddesdon Library, 98a High Street, Hoddesdon (9am-5.30pm, Tuesday and Thursday). Closed last Thursday of every month from 3.30pm for staff training.        
  • 123 High Street, Waltham Cross (9am-5.30pm, Monday, Wednesday and Friday)

It is not possible to make payments at the One Stop Shops