Making a complaint
If you think there has been a failure in a service provided by the Council you must first try to resolve the complaint with the relevant Council area. If your complaint is not resolved you can then make a formal complaint. You will be asked to provide details that will help the Council understand your complaint. These will include:
- your contact details
- details of your complaint
- any supporting information such as photographs or documents
Using AI to write your complaint
It's best to write your complaint in your own words. This helps us better understand what happened and how it affected you.
- Explain what actually happened
- Stick to the facts
- Avoid any legal language or references from AI
- Read through your complaint and check it before sending it
AI is not always accurate and can:
- Add information that is incorrect or false.
- Make your complaint long and complicated.
- Include legal terminology that isn't relevant to your case.
This could delay us in dealing with your complaint, as we may need to contact you for further clarification.
If you think a Councillor has breached the Code of Conduct you can complain about a Councillor.
Complaints for services such as roads, streetlighting, schools and social care are dealt with by Hertfordshire County Council.
More information on the complaints procedure can be found in the Complaints Policy.