Make a formal complaint

What is not covered by the complaints process?

The Council cannot investigate a complaint that:

  • relates to matters for which there is a statutory right of appeal, for example: an appeal to a council tax tribunal, an ongoing Housing Review decision, or a planning decision
  • relates to a matter outside the Council’s jurisdiction
  • is under the Data Protection and Freedom of Information Act
  • has associated legal proceedings, or court or tribunal actions pending
  • relates to matters subject to an insurance claim relates to matters subject to an insurance claim
  • is submitted anonymously