What you can do
If you think there has been a failure in a service provided by the Council you must first try to resolve the complaint with the relevant Council area. If your complaint is not resolved you can then make a formal complaint. You will be asked to provide details that will help the Council understand your complaint. These will include:
- your contact details
- details of your complaint
- any supporting information such as photographs or documents
If you think a Councillor has breached the Code of Conduct you can complain about a Councillor.
Complaints for services such as highways, schools and social services are dealt with by Hertforshire County Council.