How to contact the council if you are an existing customer
If you are an existing customer and you wish to contact the Council for further queries, you can complete the form if:
- you have already completed the 'Request for Housing Advice' form
- you have joined the Council’s Housing Register and have been issued with a HomeOption number
- you are living in temporary accommodation provided by the Council and you want to raise a housing query
If you want to apply to join the Housing Register you should visit the HomeOption website and complete an online application form.
If you have not contacted the Council before and need housing advice, you should first visit the Council's housing advice page and fill out the housing first contact form.
If you are a private tenant or living in a property managed by a housing association, you will need to contact your landlord.
You should only complete the form if you:
- are on the Housing Register and have an issue logging into your HomeOption account
- have a query about your homeless application (which cannot be answered by your Personal Housing Plan) and you need to speak to your Case Officer
- have a query about a food bank voucher being issued to you
Or if you are in temporary accommodation provided by Broxbourne Council and have:
- received an eviction notice
- a repair that needs reporting [link to temporary accommodation report repairs form]
- a query about rent arrears or you have received a rent arrears letter
- a problem paying your rent
- lost your keys or are locked out
Contact the Council as an existing customer
Should you require help with anything else, please return to the main Housing section.