Customer Services


The Council's Helpline can be reached by telephoning 01992 785577 or emailing It deals with a wide range of issues including:

  • Abandoned vehicles
  • Dog fouling
  • Elections and electoral registration
  • Fly-tipping
  • Parking on grass verges
  • Refuse and recycling, including advice on bulky collections

Hours of operation:

Monday - Friday, 8.30am to 5.30pm


One Stop Shops

The Borough of Broxbourne provides a wide range of services. In order to make information about them as accessible as possible, residents can find a One Stop Shop in each of the town centres of Hoddesdon, Cheshunt, and Waltham Cross.

Trained and uniformed staff can provide information and advice or deal with any concerns over Council services.

Address and opening times

The Laura Trott Leisure CentreWindmill Lane, Cheshunt

Hoddesdon Library, 98a High Street, Hoddesdon

123 High Street, Waltham Cross 

The opening hours for each shop are:

Monday to Friday 9am - 5.30pm (5pm at Cheshunt)                                                                                                                                          

Saturdays 9am - 1pm

Closed last Thursday of every month from 3.30pm for staff training            

The Waltham Cross One Stop Shop shares a premises with the Library. On a Monday and Thursday there is a supported self service for the library which means that the public can use the self service kiosk to:

  • Issue and return books, magazines for loan and CDs
  • Pay overdue charges
  • Renew items
  • Check the items that you have on loan

You can also browse and read library stock as well as use the photocopier. Other library services are not available as no library staff will be present.


From 1 April 2018 the following changes will take place to the One Stop Shop (OSS) service

  • The OOS at the Laura Trott leisure Centre will permanently close from 1 April 2018

  • The Waltham Cross OSS will open on Monday, Wednesday and Friday

  • The Hoddesdon OSS will open on Tuesday and Thursday

  • It will no longer be possible to make payments at the One Stop Shops. Payments can be made online or at any PayPoint.

Cashier Services (before 1 April 2018)

Each of the One Stop Shops can accept debit card and credit card payments for council tax and any invoices received from the Council. 

B3 Living services

B3 Living residents can visit One Stop Shops to pay rent and service charges, report repairs, pick up leaflets and access a freephone for all housing services.

Borough Offices 

The Borough offices can be visited in person at:

Bishops' College

Residents can speak to Officers, pay bills via the kiosk in reception, examine planning applications and more. 

You can telephone the Council's switchboard on 01992 785555. If you know the extension you require, you can enter it into the automated system, or hold to speak to an Officer.

For out of hours emergencies call 01992 785528.

Office opening hours are:

Monday - Friday 8.30am - 5.30pm

The complaints procedure can be found here 

Freedom of Information requests

To submit a request under the Freedom of Information Act, please email or write to: FOI Officer, Bishops' College, Churchgate, Cheshunt, Herts EN8 9XQ. 

Credit Union advice

Credit Union advice sessions can be arranged by appointment.  Visit the website or call 01707 269239 for more information.