Hackney Carriage and Private Licensing

Residents can provide compliments and complaints about Broxbourne licensed taxi services using our feedback form.

Helpful documents

The Council holds a public register of licensed drivers at the Council Offices, which is available for inspection by members of the public during office hours.

The Hackney Carriage and Private Hire licensing policy is used as a basis for the licensing of operators, drivers, vehicles and the administration as well as enforcement of its provisions which is summarised in the Hackney Carriage and Private Hire Licensing Handbook.  

• Hackney Carriage and Private Hire licensing policy
• Hackney Carriage and Private Hire Fees 2025/26 
• Broxbourne Council Policy in respect of NR3 information
• Broxbourne Operator List
• Authorised compliance garages with effect from 1 July 2024
• Broxbourne private hire operators requiring licensed drivers

Wheelchair accessible taxis, safeguarding and equality

• The Equality Act 2010 - what to expect when using a licensed vehicle as a disabled person in a wheelchair.
• List of wheelchair accessible licensed vehicles that can be contacted for hire:
  • Wheelchair accessible vehicles
  • List of Wheelchair Accessible Vehicles designated for the purposes of s165 Equality Act 2010
  • Open Doors: Access to Taxis and Private Hire Vehicles for Guide Dog Owners

Hackney carriage and private hire newsletter, Operator newsletter and meeting minutes

Access the Hackney Carriage and private hire newsletters and the Operator newsletters below:

• October 2025
• April 2025
• November 2024
• August 2024
• April 2024
• December 2023
• September 2023
• April 2023

Operator Newsletters

• July 2024

Meeting Minutes:

• 2 October 2023